Shipping Policy

At The Massive Shop, we aim to deliver your orders safely and on time. Please read our shipping policy carefully.

📦 1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next working day.

You will receive an order confirmation and shipping update once the order is dispatched.

🚛 2. Delivery Time

Standard Delivery: 3–7 business days across India

Remote/Rural Areas: 5–10 business days depending on courier availability

Delivery timelines may vary due to weather, logistics delays, or high order volume.

💰 3. Shipping Charges

Shipping charges may vary based on location, order value, and promotional offers.

Free shipping may be available on selected products or minimum order value offers.

📍 4. Address & Delivery Responsibility

Customers must provide accurate name, address, and contact details.

We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

If the customer is unavailable at delivery, courier reattempt policies will apply.

📦 5. Order Tracking

Tracking details will be shared via SMS, WhatsApp, or email after dispatch.

Customers can track orders using the provided tracking link.

⚠️ 6. Delays & Unexpected Issues

Delivery delays may occur due to courier disruptions, natural events, strikes, or remote location limitations.

The Massive Shop is not liable for courier delays beyond our control, but we will assist in resolving issues.

❌ 7. Damaged or Missing Packages

Customers must record an unboxing video as proof for damaged or missing items.

Any issue must be reported within 24–48 hours of delivery for quick resolution.